Replacement & Warranty Policy

At HCE Health Care Equipment, we are committed to providing high-quality medical products and ensuring customer satisfaction. Please review our replacement and warranty policy for a smooth experience:

1. Warranty Coverage

All of our products come with a standard manufacturer’s warranty. The duration of the warranty varies by product, typically ranging from 6 months to 2 years. Please check the warranty information on the product page or with our customer service team.

2. Warranty Claims

To make a warranty claim, please provide:

• Proof of purchase (invoice or receipt).
• A detailed description of the issue.
• Any supporting images or documents.

If the product is found to be defective within the warranty period, we will either repair the item or provide a replacement, depending on the nature of the fault.

3. Replacement Policy

If you receive a product that is damaged or defective, please contact us within 7 days of delivery for a free replacement. The following conditions apply:

• The product must be unused and in its original packaging.
• Include all accessories and manuals that came with the product.
• A detailed reason for the replacement request must be provided, along with any supporting evidence (photos, etc.).

4. Exclusions

The warranty and replacement policy do not cover the following:

• Damage caused by misuse, neglect, or unauthorized modifications.
• Wear and tear from normal usage.
• Consumable parts (batteries, filters, etc.) unless specified otherwise.

5. Shipping Costs

For valid warranty claims, HCE Health Care Equipment will cover the shipping costs for returning defective items and sending replacements. In cases where the product is not eligible for warranty coverage, shipping costs will be the responsibility of the customer.

6. How to File a Claim

To initiate a warranty or replacement claim, please contact our Customer Support team via email at [support@hch.com] or call us at [phone number]. We will guide you through the process and ensure timely assistance.